This Privacy Policy explains what personal information phopen collects from Filipino players, how we use it, who we share it with, and what rights you have over your own data. Reading this page takes less than five minutes and gives you a clear picture of how we handle your information.
Last updated: 2025. Applies to all users accessing phopen from the Philippines.
A straightforward breakdown of the personal data we gather, why we need it, and how it flows through our platform.
When you register an account on phopen, we collect the personal details you provide directly — including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a copy of a valid government-issued ID as part of our identity verification process, which is required to comply with applicable Philippine regulations. When you make deposits or request withdrawals, we collect payment-related information such as your chosen payment method and transaction reference numbers; we do not store full card numbers or banking credentials on our servers. As you use the platform — browsing sports markets, placing bets, or playing in the game lobby — we automatically collect usage data including your IP address, device type, browser version, session timestamps, and the pages or features you interact with. We may also collect information you provide when you contact our support team, including the content of your messages and any attachments you send. All of this information is collected for specific, legitimate purposes and is not gathered in excess of what is reasonably necessary to operate the platform safely and fairly for all Filipino players.
The primary purpose for collecting your personal information is to create and manage your phopen account, process your deposits and withdrawals in Philippine pesos, and provide you with access to our sports betting markets and game lobby. We use your identity and contact details to verify that you meet the minimum age requirement of 18 years and to comply with our obligations under applicable Philippine laws and regulations. Your usage data helps us improve the platform — identifying technical issues, optimising the mobile experience, and understanding which features Filipino players find most useful. We may use your email address or mobile number to send you important account-related communications, such as transaction confirmations, security alerts, or updates to our terms and policies; we do not send unsolicited promotional messages without your consent. We also use your data to detect and prevent fraud, money laundering, and other prohibited activities that could harm the integrity of the platform or the safety of other players. Where required by law or by a regulatory authority, we may use your data to fulfil reporting or disclosure obligations. We do not use your personal data to make fully automated decisions that produce significant legal effects on you without human review.
phopen does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes — full stop. We do, however, share your data with a limited set of trusted service providers who assist us in operating the platform, including payment processors who handle your PHP deposits and withdrawals, identity verification providers who confirm the authenticity of your documents, and technology partners who support our hosting and security infrastructure. All third-party service providers we work with are contractually required to handle your data securely, use it only for the specific purpose for which it was shared, and comply with applicable data protection standards. We may also disclose your personal information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we are legally required to do so, or if we have a good-faith belief that disclosure is necessary to protect the rights, safety, or property of phopen, our players, or the public. In the event that phopen undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will always inform you of any material changes to how your data is shared.
We retain your personal data for as long as your phopen account remains active and for a reasonable period thereafter, in order to fulfil our legal, regulatory, and contractual obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with anti-money laundering requirements applicable in the Philippines. Usage and session data collected for platform improvement purposes is generally retained for a shorter period and is subject to regular review and deletion. If you request the closure of your account, we will begin the process of deleting or anonymising your personal data, except where retention is required by law or where we have a legitimate interest in keeping certain records — for example, to resolve a pending dispute or to comply with a regulatory investigation. When data is no longer needed and no legal obligation requires its retention, we securely delete or anonymise it so that it can no longer be linked back to you. You may contact us at [email protected] at any time to ask about the specific retention periods that apply to your account data.
As a Filipino player on the phopen platform, you have meaningful rights over the personal information we hold about you. You have the right to request access to your personal data — that is, to ask us for a copy of the information we hold and an explanation of how it is being used. You also have the right to request correction of any inaccurate or incomplete data, and we will update our records promptly upon receiving a valid request. Where we are processing your data based on your consent, you have the right to withdraw that consent at any time, though this will not affect the lawfulness of processing that took place before the withdrawal. You may also request the deletion of your personal data, subject to any legal obligations that require us to retain certain records as described in the section above. If you believe that our processing of your personal data is causing you harm or is not in compliance with applicable law, you have the right to raise a complaint with the relevant data protection authority in the Philippines. To exercise any of these rights, please contact our support team at [email protected] with your request and sufficient information to verify your identity.
phopen uses cookies and similar tracking technologies to make the platform work properly and to improve your experience as a Filipino player. Essential cookies are necessary for core functions such as keeping you logged in, remembering your preferences, and ensuring that transactions are processed securely — these cannot be disabled without affecting the functionality of the platform. We also use analytical cookies to understand how players navigate the platform, which pages are most visited, and where technical issues may be occurring; this data is used in aggregate and is not linked to your individual identity for marketing purposes. You can manage your cookie preferences through your browser settings, and most modern browsers allow you to block or delete cookies at any time. Please note that disabling certain cookies may affect your ability to use some features of the phopen platform, particularly those related to account security and session management. We do not use cookies to serve third-party advertising or to track your activity across other websites outside of the phopen platform.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how phopen handles your personal information, please reach out to us directly. Our dedicated support team is available via email at [email protected] and we aim to respond to all privacy-related enquiries within a reasonable timeframe. When contacting us about a data request, please include your registered account email address and a brief description of your request so we can assist you as efficiently as possible. For general questions about how the platform works, our FAQ page covers the most common topics raised by Filipino players. This Privacy Policy may be updated from time to time to reflect changes in our practices or applicable regulations — when we make material changes, we will update the date at the top of this page and notify registered users where appropriate. We encourage you to review this page periodically so you always know how your data is being handled.
Quick answers to what Filipino players most often ask about data, security, and account privacy.
Registration is free, your data is protected, and the full phopen platform is ready from your phone the moment you sign up. Questions? Our FAQ page has you covered.